SMART Complaints procedure
Stage one - Line manager
We would request you make your complaint to the line manager in charge of the section of SMART estate agent. They will receipt your complaint and assess the situation, you will then get a response within 5 working days
SMART ESTATE AGENT
54 New north Road, Exeter, Devon, EX4 4EP
lisawilliams@Smartestateagent.co.uk - 01392 905 906
email@example.com - 01392 905 907
Stage 2 - Director
Director / Senior partner
Should you wish to further your complaint past the line manager, you must do so within 28 days of receiving a response. This must be in writing, we will acknowledge receipt of this within 5 days and you will receive a response within 15 working days.
54 New north road, Exeter, EX4 4EP
firstname.lastname@example.org - 01392 905 907
Stage 3 - Senior Partner
Director - Senior partner
If you still feel we have not satisfactorily dealt with the matter. You must address the matter with our senior partner. As above it must be done within 28 days, your letter will be acknowledged within 5 working days. We then will issue a final viewpoint letter
54 New north road, Exeter, EX4 4EP - 01392 905 906
Stage 4 - Ombudsman
After receiving our final viewpoint letter and you remain dissatisfied you may contact Ombudsman.
The property ombudsman scheme
01722 333 306
Address: TPOS complaints, Milford House, 43045 Milford St, Salisbury, Wiltshire SP1 2BP
Smart Estate Agent will always aim to resolve any issues quickly and promptly.